Two employees seen on video asking a black guest to leave a Portland, Oregon, hotel after he took a phone call in the lobby have been let go, the facility said Saturday on Twitter.
The incident took place December 22 at the DoubleTree by Hilton Hotel Portland.
Jermaine Massey was in the hotel lobby when a security guard informed him that police were on their way to escort him off the property.
Massey accused the guard of "harassing" him, and in a statement provided to CNN by his attorneys, characterized the incident as "calling his mother while black."
"We have terminated the employment of the two men involved in the mistreatment of Mr. Massey," the hotel said on Twitter.
"Their actions were inconsistent with our standards & values. We reiterate our sincere apology for what he endured & will work with diversity experts to ensure this never happens again."
The move comes a day after the hotel apologized to Massey. On Friday, it placed the employees on leave during an investigation and said it would take "the appropriate measures to ensure this does not happen again."
"We have a zero-tolerance stance on discrimination of any kind, and do not tolerate behavior of that nature," the hotel said then on Twitter.
In a series of Instagram videos recorded by Massey and obtained by CNN, he is heard asking the guard, "But why? But I'm staying here." "Not anymore," the security guard replies.
Massey then told a hotel desk staffer he was taking a personal phone call in the lobby when the guard began to question why he was there. At one point in the videos, he shows the two men his keycard envelope with the room number and date written on it.
Hotel staff contacted the Portland Police Bureau and asked an officer to speak with Massey after employees asked him to leave the property, according to a police statement.
The officer then escorted Massey back to his room to collect his belongings and offered him assistance to a different hotel, but he declined, police said.